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How e2pdf Handles Your Personal Data

Your privacy matters to us, and this policy explains exactly what personal data e2pdf collects when you open an account, how we use it, and the rights you…

Data You ControlSecure Storage PracticesClear Retention PeriodsYour Right to AccessContact Us Anytime

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What This Policy Covers for Indian Accounts

e2pdf Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data processed in connection with your e2pdf account, including data submitted during registration, data generated through your activity on the platform, and data collected when you use payment methods such as UPI, Paytm, or PhonePe to fund or withdraw

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from your account. We process this data only to the extent permitted by local law, and our data practices are shaped by what Indian law requires and allows. Data collected through payment transactions — including UPI reference numbers, Paytm wallet identifiers, and PhonePe transaction IDs —
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is retained only as long as necessary to fulfil regulatory and financial record-keeping obligations. You can request details of what we hold at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you have questions about how your personal data is handled, want to request a copy of what we hold, or need to raise a concern…

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at e2pdf

We apply layered security controls across data storage, transmission and access so your personal information stays protected.

Data Collection at Registration

When you open an account we collect your name, email address, phone number and the details needed to verify your identity under applicable law. We do not collect more than is necessary for account operation and compliance.

Cookie Use and Preferences

We use functional cookies to keep your session active and analytical cookies to understand how our lobby pages perform. You can manage cookie preferences from your browser settings; disabling certain cookies may affect account functionality.

Payment Data Security

Payment data processed through UPI, Paytm and PhonePe is transmitted over encrypted connections and is never stored on our servers in full. We retain only the reference identifiers required for reconciliation and dispute resolution.

Data Retention Periods

Account data is held for as long as your account remains active plus the period required by applicable financial and tax regulations in India. When the retention period ends, data is securely deleted or anonymised in line with our internal schedule.

Your Access and Correction Rights

You have the right to request a copy of the personal data we hold about you, to correct inaccurate records, and to ask us to delete data where we no longer have a lawful basis to retain it. Submit requests through any of our support channels.

Who to Contact for Changes

Our privacy officer reviews all data-related requests personally. For account corrections, reach out via live chat or email with your account reference and the specific change needed; we confirm receipt and resolution in writing.

Frequently Asked Privacy Questions

These questions cover the data rights and privacy practices that account holders ask about most. If your question is not here, our support team can provide a specific answer within five working days.

We collect your name, email address, mobile number, date of birth and identity verification documents as required by law. Payment method details such as UPI IDs are captured only at the point of transaction and are not stored in full on our systems.

We retain the transaction reference number and amount for financial reconciliation and to resolve any disputes you raise. Your full UPI or Paytm credentials are never stored on our servers; they pass through encrypted payment gateways that handle the sensitive parts.

Yes. Submit a data access request through our Help Centre or by email, including your registered account email address. We will compile and send you a summary of the personal data we hold within the timeframe required under applicable Indian law.

Contact our support team via live chat or email with the specific correction or deletion you need. We will action corrections immediately and assess deletion requests against our legal retention obligations before confirming the outcome in writing.

We share your data only with service providers who help us operate the platform — including payment processors for UPI, Paytm and PhonePe transactions — and with regulatory authorities when required by law. We do not sell personal data to any third party.

We retain account records for the period required by Indian financial and tax regulations following account closure. After that mandatory period, your data is securely deleted or anonymised so it can no longer be linked back to you.

Raise a formal complaint by emailing our privacy officer directly or submitting a ticket through the Help Centre. We acknowledge all complaints within two working days and aim to resolve them within fifteen working days, keeping you updated throughout.

How e2pdf Handles Your Personal Data

Reach Our Data Team Directly

Data Handling, Cookies and Account Security at e2pdf

Data Collection at Registration

Cookie Use and Preferences

Payment Data Security

Data Retention Periods

Your Access and Correction Rights

Who to Contact for Changes

Frequently Asked Privacy Questions

01 What personal data does e2pdf collect when I open an account?

02 How is my UPI or Paytm payment data used after a transaction?

03 Can I request a copy of the data e2pdf holds about me?

04 How do I ask e2pdf to correct or delete my personal data?

05 Does e2pdf share my data with third parties?

06 How long does e2pdf keep my account data after I close my account?

07 Who do I contact if I have a complaint about how my data is handled?

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